The Retail Ice Age. This is described on business channels as the decline of retail stores in favor of online shopping. Why? It’s easier, cheaper, and quicker. Guilty, I am. Big chains such as Macy's, Sears, Penny's and others are suffering in sales, store closings, and stock devaluations. But, much of this bad news story accrues to the retail stores themselves. About twenty years or more ago, retail decided to cut costs by reducing staff, particularly knowledgeable staff, creating cash register stations, and diminishing help to customers. Basically, the customer entered the store knowing full well they were on their own. The online buying explosion is little more than the transfer from going to a store offering no help to an online page offering no help. If you've visited any of these stores in the last many years, you know this to be true. Hardly any help anywhere, and sometimes you need to walk a long way just to pay, often to a queue, like the grocery s
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